![]() ![]() Here, we introduce the main features of Dell SupportAssist OS Recovery. Main Features of SupportAssist OS RecoveryĪpart from the file backup and system restore features, this SupportAssist OS Recovery tool also comes with other features. The Dell SupportAssist OS Recovery is only available on certain Dell systems that run a Dell factory-installed Microsoft Windows 10 operating system. In the recovery environment, you can diagnose hardware problems, repair your computer, back up files, or restore your computer to its factory state. When your computer is unable to boot into the operating system normally or after repeated attempts, the Dell SupportAssist OS Recovery will be started automatically and you will enter the recovery environment. How to Use Dell SupportAssist OS Recovery?ĭell SupportAssist OS Recovery is a piece of software and provides a recovery environment that consists of tools to diagnose and fix issues occurring on your computer when you boot into the operating system.Main Features of SupportAssist OS Recovery.What Is Dell SupportAssist OS Recovery?.In addition, MiniTool ShadowMaker will be introduced to safeguard your PC. If you click Fail on any of the ports, then the diagnostics report shows Fail.What is SupportAssist OS Recovery? How to use the Dell SupportAssist OS Recovery to back up files and restore the operating system? This post from MiniTool will elaborate on these questions. Click End Test when done checking the ports. When you click Fail for any of the ports, then it is marked with a red X.Click Pass to indicate that the device was successfully detected.įigure 4: SupportAssist Dock Diagnostics for ports If one port appears to be malfunctioning, then you can select the specific port and test it, or you can test all the ports. If a device is already present in the port, then it displays a green checkmark as shown in Figure 4. ![]() ![]() It may take a few seconds to recognize what was plugged in. The test requires you to plug in cables or devices to each of the ports and confirm they are detected. Installing the latest firmware is recommended to resolve issues and improve performance.įigure 3: SupportAssist detects connected dock to display Dock name, Service Tag, and Package Version Ensure that the package version matches the latest version on Dell drivers and downloads. NOTE: The package version indicates the dock firmware revision. For assistance, contact Technical Support. If it is not detected, then there may be either a connectivity or power issue. When the Service Tag and Dock Name are displayed, this indicates that the dock is working and detected by the computer. Check Dock Name, Service Tag, and Package Version.It may take a few seconds for the next screen to load. Click I want to check a specific piece of hardware.įigure 1: Troubleshooting tab in SupportAssist.Open SupportAssist, then select the Troubleshooting tab.To run diagnostics on a connected dock, follow these instructions. The utility is also useful for identifying the firmware version and service tag.įor the best experience, ensure that the latest version is installed from SupportAssist for Home PCs. The diagnostics verify that the dock is detected and working, and they check if the ports can detect devices. Running these diagnostics are useful for troubleshooting dock issues. Dock diagnostics were added to SupportAssist starting with version 3.11.4.
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